Payment and Agent Time Commitment

At CS Outsource, our focus is on establishing meaningful and dedicated partnerships. We are exclusively seeking clients who are prepared to engage full-time (40-48-hour work week) agents to ensure consistency, reliability, and exceptional service.

• Commitment: We are dedicated to providing clients with agents who are committed to a 40-48 hour workweek.

• Flexibility: Despite this full-time commitment, we offer flexibility. Clients can determine the days and start times that best align with their needs, with typical shifts ranging from 8-10 hours.

• Accountability: We ensure that agents adhere to their scheduled shifts and responsibilities.

• No Remote Work: With an in-office working environment, our HR team meticulously monitors scheduling, ensuring uninterrupted service and accountability.

• Time Tracking Concerns: Questions about time tracking software are common. Our assurance is simple – an accountable and responsible agent reflected in the timely and accurate completion of tasks, adherence to SLAs, and fulfillment of responsibilities.

• Performance Metrics: Observable performance metrics offer further transparency, ensuring clients can easily monitor and assess the productivity and efficiency of their dedicated agent.

If tasks or responsibilities are overlooked or unmet, it becomes visible immediately, both to us and our clients. Our in-office environment and diligent HR team help preclude issues related to attendance and performance, ensuring that each agent is fully present and engaged during their designated shifts.

The essence of our payment and commitment policy is centered on mutual accountability, steadfast dedication, and the seamless integration of our agents into your business operations, promising a partnership marked by reliability, transparency, and shared success with CS Outsource.